Shipping and Delivery

Shipping and Delivery

1. Shipping Cost

Germany

DHL is taking care of your purchase 1-3 working days - 6,95€

Europe 

GLS is taking care of your purchase 1-3 working days - 9,95€

Countries: Belgium, Bulgaria, Denmark, Germany, Estonia, Finland, France, Greece, Irland, Italy, Croatia, Lettland, Latvia, Luxembourg, Malta, Netherlands, Austria, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, U.K., Cyprus

International

GLS is taking care of your purchase 5-14 working days - 19,95€

Countries: USA, Canda, South Korea, Japan, Australia, China, Israel, Mexico, Norway, Singapore, Kazakhstan and Switzerland

2. Shipping and processing fees

Please note that shipping and handling charges include more than just postage. They also cover transportation insurance, personnel costs for shipping employees and packaging made by out Partners of Elbe-Werkstätten. If you have any questions or comments, please let us know.

3. Delivery time

We know you are excited about receiving your order. So we do our very best to ensure it will arrive as fast as possible. If your companion is in stock it takes usually 1-3 workdays until it is on it's way to your door. If you choose bank transfer as your method of payment we will begin the shipment process as soon as the payment is deposited to our account.

4. Returns

Returns are only possible within the legal right of rescission of 14 days. Look here for further information.

We are happy if you are. Please be lenient if something is not going as smoothly. We do our best.