Instructions for cancellations or complaints

Is there something wrong with your order? Or do you simply want to return something? No problem! This is how it works: For faulty products or complaints please contact our Service Team by email at

If you want to cancel your purchase within the first 14 days of the purchase date, proceed as follows:

1) Print out the following form, complete and enclose it in the package: click here

2) The shipping costs for the returns are not covered by MULINU. We recommend for your protection to ship the package insured. Please send the package to:


Zeughausstr. 10

50667 Köln

3) We will let you know when your package arrived and refund the purchase. The repayment is made in the same way as the payment was made by you.